Last updated: 13 November 2026
Who we are
Crow Group B.V. is the controller for the personal data described in this policy. We also trade as VR-Innovations.
- Legal name: Crow Group B.V.
- Chamber of Commerce (KVK): 87013711
- E-mail: info@crowgroup.eu
- Addresses: see our imprint
Our registration details for EU programmes are on our legal identity page.
What we collect and why
We collect only what we need for the purposes below.
| What | Why | Legal basis (GDPR) |
|---|---|---|
| Your message and contact details when you use our contact form or partner form | To answer you and, if you ask for it, to prepare a project partnership or a proposal | Article 6(1)(b): steps at your request before an agreement |
| A short-lived, pseudonymised network identifier and the result of a spam check when you send the form | To keep the form secure and free of automated spam | Article 6(1)(f): our legitimate interest in a secure website |
| Statistics about how pages are used, only if you accept statistics cookies | To understand which topics interest visitors and improve the site | Article 6(1)(a): your consent |
| E-mails you send to info@crowgroup.eu | To answer you and keep our correspondence | Article 6(1)(b) or (f), depending on the subject |
We do not use your data for advertising, and we do not use advertising or remarketing tools on this website.
Contact form and partner enquiries
The contact form on our contact page and the partner form on our partner page are the same form. When you send it, we store:
- your name, e-mail address and organisation (if you enter it);
- the topic you choose and your message;
- the page you sent it from, and the date and time;
- how you reached the site, if the link carried campaign information (for example a partner newsletter link), and the domain of the website that referred you;
- whether you had accepted statistics cookies when you sent the form.
Your message is sent by e-mail to info@crowgroup.eu so that we can reply. You receive a short confirmation e-mail with a reference number and the topic you chose. The confirmation does not contain your name or a copy of your message.
To protect the form against spam, we use Cloudflare Turnstile and a rate limit. For the rate limit we use your network address only in pseudonymised form (a one-way hash), and we delete that hash after 30 days. When the form blocks a submission as spam, we keep a short log of the attempt (time, reason, the hashed network address and the first part of the browser identification), limited to the last 100 attempts.
If you accepted statistics cookies, Google Analytics records that a form was sent and which topic was chosen. It never receives your name, e-mail address or message.
Statistics and cookies
We use Google Analytics 4 to see which pages and topics interest visitors and which links people follow. It runs only after you accept statistics cookies: until then, no request goes to Google at all.
When you follow a link from this site to vr-innovations.nl, the Dutch website of our studio, we add campaign parameters to that link so that site can see which crowgroup.eu page you came from. No personal data are added.
Our fonts are hosted on our own server, so they do not send your data to a third party. Videos from YouTube load only when you click them.
Which cookies we use, and how to change your choice, is explained in our cookie policy.
Who processes data for us
These companies process personal data on our behalf, under our instructions:
| Processor | What they do for us |
|---|---|
| Cloudflare, Inc. | Sends the e-mails from our forms (Cloudflare Email Sending) and runs the spam check (Turnstile) |
| Microsoft (Microsoft 365) | Hosts our mailbox info@crowgroup.eu |
| Google (Google Analytics 4) | Statistics, only after your consent |
Transfers outside the EU
Cloudflare, Microsoft and Google are companies based in the United States, so some data may be processed outside the European Economic Area. Such transfers are covered by the EU-US Data Privacy Framework and/or the European Commission's standard contractual clauses.
How long we keep data
| Data | How long |
|---|---|
| Form submissions (name, e-mail, organisation, message, page, campaign information) | 12 months, then the personal details are deleted. We keep only the topic and the date, for statistics. |
| Submissions flagged as spam or not verified | 30 days |
| Pseudonymised network identifier (rate limit) | 30 days |
Your rights
You have the right to ask us to:
- show you the personal data we hold about you;
- correct it;
- delete it;
- restrict or stop its use (you can object to processing based on our legitimate interest);
- give it to you, or to another organisation, in a common format.
You can withdraw your consent for statistics cookies at any time through the "Cookie settings" link at the bottom of every page. Withdrawing is as easy as giving consent and does not affect processing before you withdrew.
To use your rights, e-mail info@crowgroup.eu or contact us. We may ask you to confirm your identity.
Complaints
If you are not happy with how we handle your data, please tell us first so we can put it right. You also have the right to complain to the Autoriteit Persoonsgegevens (Dutch data protection authority).
Changes to this policy
We update this policy when our website, our tools or the law change, and we show the date of the latest version at the top of this page.
Have a question about your data? Ask a privacy question, or read the cookie policy.