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Adult education and skills development

INTOS: preparing newcomers for work in the Netherlands, in their own language

Client: INTOS

For INTOS, our studio built a VR job-readiness training for newcomers. It prepares non-native speakers, including refugees with a residence permit (status holders) and asylum seekers, for applying for jobs and working in the Netherlands.

A participant in a VR headset answers a question on a floating panel while a robot guide waves

Rules and expectations that are hard to explain

Rules and expectations at work are abstract. Explaining them through text or theory does not work well for people who are still building their language and reading skills.

In VR, participants see, hear and experience how a situation unfolds, instead of reading about it.

What participants practise

The training has several modules. They can be used on their own or combined.

  • Applying for a job: how applying works in the Netherlands, from walking in to holding the interview.
  • Exploring sectors: what work looks like in logistics, hospitality, cleaning and care.
  • Skills at work: communication and behaviour at work, such as dealing with colleagues, keeping agreements and talking to a supervisor.

Newcomers with limited Dutch or digital experience

The training is designed for participants with limited Dutch, little digital experience and, in some cases, low literacy.

Alongside the training, our studio built an online environment in which coaches and organisations follow use and progress at an aggregated level.

A robot guide, own language first, no controllers

After putting on the headset, the participant chooses a language and the training starts by itself. A friendly robot guide explains, gives examples and sums up.

The training is strongly visual, and spoken explanation is supported by subtitles.

There are no controllers to learn, so participants without VR experience can work on their own. They start in their own language and move step by step towards Dutch.

Designed to lower tension and build confidence

The training is designed to reduce tension and uncertainty, and to build confidence about starting work.

For organisations, it is meant to replace part of the repeated explanation and role-play with a practical preparation for the Dutch labour market that can be offered to many participants.

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